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    DanD
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    black image

    Views : 1885 Replies : 4 Likes : 1 2016-08-21 20:55 #1

    I just downloaded and installed Screen Capture Pro. I try to capture screen and all I get is a totally black rectangle. Any suggestions?

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    Alice Wang
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    2016-08-24 20:26 #2

    Hi!


    Sorry for the issue.

    Can you tell us what are you capturing? Is it a scrollable page?

    Besides, can you send us log file for checking out the problem? To do it, simply click the “Help” button on the main interface, drop down its menu and select “Support” from the list. After that, you can fill in email address, write some details about this issue, check “Send log file” and then submit it. We will help you out ASAP.

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    mccmwk
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    2017-01-20 23:51 #3

    I just purchased the Screen capture software and i’m getting the same black screen unless i make the capture a really small window, do know if this helps but i would really like it to work properly.

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      • Ada Reed :

        HI,


        Sorry for the issue. Could you please send feedback along with log file from the software? Our technician will check it out soon. For any question, please contact us at support@apowersoft.com. Thank you!
      • 2017-01-21 04:39 Reply
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    audiomagnate
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    2019-09-26 07:13 #4

    Same here. I’m trying to capture clips from Hulu Live streams. 

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