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    roy_sophie
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    No sound

    Views : 3224 Replies : 1 Likes : 0 2017-08-05 23:07 #1

    Hi,

    I downloaded the Mac screen recorder to record videos, but when I do, there is no sound at all…I tried to check the sound set up and it seems fine, what should I do.

    Thanks!

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    No sound
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    Alice Wang
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    Threads : 2
    Replies : 254
    2017-08-06 21:17 #2

    Dear customer,

    Please refer to the suggestions below, reboot computer and try to record again to check whether it works fine.

    Please don’t change the audio input/output device in System Preference when it’s recording.

    Make sure you can hear the computer sound successfully and then run our screen recorder.

    Make sure your computer system sound volume is above 60%.

    If you are recording video chats on Mac, then please refer to the post below for audio settings in video chat programs.

    https://www.apowersoft.com/faq/no-sound-during-screen-recording.html#videochats

    If all the steps above cannot solve the issue, you can drop down “Help” menu and click “Feedback” to send us log file and describe your problem. We will help you as soon as possible.

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