Refund

[Xavier]

Refund

Views : 2598 Replies : 1 Likes : 0 #1

Hi I just bought this software and I’m not liking the lag spikes when recording my gameplay from iPhone to pc. I found a better software that has no lag and I would love to have my full refund back on my credit card please. Thank you if anything you can email me at xavierlesane3@outlook.com

Reply

[Alice Wang]

#2

Hi, we already received your mail and will contact with you to solve this issue ASAP.

Reply

[Callum Stokes]

#3

Hey bought this software and I’m not liking the lag when I am recording , I would like a refund if possible.

Reply

• 
  • Alice Wang :

    Dear customer

    Sorry for the issue, could you please contact our support email: support@apowersoft.com for help? Thanks!

    To avoid lag, you can go to “Settings”->”Options”->”Recording”->”Advanced video settings”, then check “Enable accessible mode” and choose “Performance Priority” before recording.

  • 2017-03-23 03:46 Reply
• 
  • Brian reply to Alice Wang :

    “Settings”??? where is this. I can’t find these options anywhere???? trying to fix lag/jerky video recording. please advise. Thanks

  • 2017-05-12 10:27 Reply
• 
  • Alice Wang reply to Brian :

    Sorry, if you are using iOS Recorder, you can try to lower down display quality in “Options” to make the mirroring more smooth. You can also contact our support email: support@apowersoft.com for quick help.

  • 2017-05-15 01:53 Reply

[Maksim Milov]

#4

SAME PROBLEM! RECORDING FROM IPHONE AND I PAD AND WHEN I AM WATCHING ON LAPTOP ITS LAGGING VERY BADLY! DONT SEE THE REASON TO PAY FOR THIS! PLENTY PROGRAMS WITH LAGGING FOR FREE!!!!
HOW CAN I GET REFUND PLEASE!!!

Reply

• 
  • Alice Wang :

    Dear customer

    Sorry for the issue, could you please contact our support email: support@apowersoft.com for quick help? Thanks!

  • 2017-05-15 01:43 Reply

[Marc-Andre Aubry]

#5

I never renew the licence of this product under order Mac (Ref: 60046002), Please refund

Reply

• 
  • Alice Wang :

    Hi, sorry, it’s because that you had checked “Autorenew” when first time you purchased it. Don’t worry about that, we have already received your email and helped you process full refund. Please check your email box to find the related information.

  • 2017-05-16 01:32 Reply

[hendrben000]

#6

I tried to scan my phone to retrieve lost videos, but it was not detected.  I think the videos are lost by now, and I wasn’t even able to get the program to work. I would probably like a refund.

Reply

• 
  • Apowersoft :

    Hi! Sorry for the problem that caused you to request a refund,  can you tell us which product did you order? And can you send us email: support@apowersoft.com for quick support?

  • 2018-10-10 20:46 Reply

[carlos vazquez]

#7

LightMV send me with you to bought a subscription for a better benefit and i bought it, but now i see that LightMv are not associate with you and i can not use those “benefits” and i want my cash back.
what can i do to request the refund?

Reply

• 
  • Alice Wang :

    Hi, are you intend to use our screen recorder but purchase LightMV by mistake? You can contact us at support@apowersoft.com for instant help and we will help you deal with this issue,

  • 2019-04-07 21:32 Reply

[chamberlainrd]

#8

So after having to login 3 times to comment on this thread, I’d like to give a little feedback. Purchased this software this morning because it claims to have ipad mirroring for pc…come to find out it’s only for wifi….not what I was lead to believe from the advert. I would simply like to cancel my sub and get my money back. Instead of all these politely unhelpful suggestions, you guys could just fix your account page so it’s easy to cancel. Either you’re a bad company that’s trying to frustrate people into leaving money on the table or you fix this. 

Reply

• 
  • Ada Reed :

    Dear User, for mirroring issue, please kindly go to mirror community and send the feedback there. Related customer service will help you to solve the issue from there. Thank you very much!

  • 2019-09-16 03:53 Reply